Unfortunately, care only claims are not feasible to pursue. As such your claim must fall under one of the following categories;

Delayed, Cancelled, Denied Boarding or Missed Connection

It is strictly against our terms and conditions to instruct a third party on the same claim.

If you already have a claim with a third party you must notify us, and by clear statement must cancel your instruction to them and notify us of the same. If costs are incurred you may be liable for these.

Claims for under 3 hours are not eligible for compensation.

Typically we will require your booking confirmation. As such, we do require this in our terms and conditions.

If you do not have it, you can notify us and we will be able to assist and help you get a copy from the airline through the correct legal channels. But please do let us know straight away so we can help you promptly.

If your flight was delayed for 3 hours plus

OR

Your flight was cancelled with less than 14 days notice

OR

You were denied boarding.

OR

You missed a connecting flight.

You can complete our webform to find your flight – we’ll let you know if it appears it may be eligible. Then you have the option of instructing us to pursue the claim for you.

Of course! Airlines do not want to pay – so will tell you that you’re not entitled – when you are! Don’t take their word for it. Instruct us and we will use our expertise to review and pursue your claim.

Compensation is due under a number of laws across the world, but typically most claims will fall under EU261 for delayed, cancelled, missed connection and denied boarding incidences.

Almost all!

If the flight falls under EU 261 then you can claim. So if a flight departs from an EU country, or if it lands in an EU country and the carrier is an EU registered airline. If in doubt, submit a claim and we will check for you.

On completion and our T’s & C’s being adhered to.